Jackalope AV System Instructions
Troubleshooting
Touchscreens Frozen or Not Working
- Pull the touchscreen straight out of its wall mount.
- Disconnect the data cable (usually Ethernet/PoE) from the back of the panel for 5-10 seconds.
- Re-plug the cable securely and slide the panel back into its wall mount. It should reboot.
- If issues persist, contact Jackalope Management or Technical Support.
Spotify Dropping Out
Spotify dropping out could be due to the venue’s Spotify account being used simultaneously elsewhere (potentially outside the hotel).
The venue’s Spotify account is for exclusive use within the venue.
If this is suspected, Management should change the Spotify account password immediately.
(Specific WiiM troubleshooting is listed under “Music Sources & General Guides” -> “WiiM Audio Streamer”)
Wi-Fi
Connecting to Wi-Fi
Network: Jackalope AV
Password: Available from Jackalope Management.
To Connect: Ensure device Wi-Fi is on, select “Jackalope AV” network, enter password.
Password Management
Password Changes: Recommended periodically (e.g., every 6–12 months) for security. To request, contact Traction IT (CC info@sfpctv.com).
Function Rooms (Jackyak & Jenka)
Watch TV
Accessing TV: On the touchpanel: Video → Present → TV.
Controlling TV: For channel changes, guide, and power: Video → TV Control.
Adjusting Volume: Zones → Speaker Level → use the slider.
Present Laptop
HDMI
- Locate the AV floor-box in the respective room. Ensure its main Power Switch is ON.
- Connect your laptop to the HDMI cable.
- On the touchpanel: Video → Present → (Jackyak HDMI or Jenka HDMI).
- Adjust audio volume: Zones → Speaker Level → use the slider.
AirMedia (Wireless Presentation for Laptops)
- Connect your laptop to the Jackalope AV Wi-Fi network. (See Wi-Fi: Connecting to Wi-Fi)
- On the touchpanel: Video → Present → Wireless (AirMedia).
- Follow on-screen instructions on the main display (IP address and code for AirMedia client software).
- Adjust audio volume: Zones → Speaker Level → use the slider.
Present Mobile Phone
AirMedia (Wireless Presentation for Mobile Phones)
- Connect your mobile phone to the Jackalope AV Wi-Fi network. (See Wi-Fi: Connecting to Wi-Fi)
- On the touchpanel: Video → Present → Wireless (AirMedia).
- Follow on-screen instructions on the main display (IP address and code) to connect using the AirMedia app on your phone.
- Adjust audio volume: Zones → Speaker Level → use the slider.
Listen to Music
Sonos (Players 1, 2, 3)
On the touchpanel: Select your desired Sonos Player (e.g., Player 1, Player 2, or Player 3) from the audio input selection menu for the chosen Function Room.
Device for Sonos App: Use the reception mobile. (Manager note: any phone on the Jackalope AV Wi-Fi can operate the Sonos using the Sonos app). (Device must be connected to Wi-Fi, see Wi-Fi: Connecting to Wi-Fi)
In the Sonos app:
- Open the Sonos app.
- Select the same Player (Player 1, 2, or 3) that you assigned to the room on the touchpanel. (Refer to “Music Sources & General Guides” for more on Player selection)
- You can now control the music for that Player.
Volume: Primarily controlled via the touchpanel slider for the Function Room: Zones → Speaker Level.
Audio Streamer (WiiM)
On the touchpanel: Select the WiiM device from the audio input selection menu (e.g., under “Inputs”) for the chosen Function Room.
Device for Streaming: Ensure your streaming device (phone, tablet, laptop) is connected to the Jackalope AV Wi-Fi network. (See Wi-Fi: Connecting to Wi-Fi)
Streaming:
- Use AirPlay (Apple devices) or Chromecast (Android/Google devices, Chrome browser) to stream audio.
- Select the single “WiiM” device from your device’s streaming options.
Volume: Primarily controlled via the touchpanel slider for the Function Room: Zones → Speaker Level.
Note: There is only one WiiM device for the venue, so only one person can stream to it at a time.
Link Rooms
- On the touchpanel: Control → Linking.
- Select rooms to link (e.g., Jackyak + Jenka, or include Restaurant).
- Press “Start Linking” or “Join”, then “Accept” on each panel being linked.
Functionality: While linked, source selection commands on one panel apply to all linked rooms. Volume for each linked room remains independent and can be adjusted from any linked touchpanel (the linking screen will display volume controls for all linked rooms).
To unlink, return to Control → Linking and select “Unlink” or “Break Link”.
Projector Control
Turn On/Lower Screen: Video → Projector → Begin Presentation (or Projector On / Screen Down).
Turn Off/Raise Screen: Video → Projector → End Presentation (or Projector Off / Screen Up).
Note: Projectors may have a cool-down period. A “Projector Hot” warning might display. Screen may take up to 60 seconds to fully retract after “End Presentation”.
Adjust Lights
On the touchpanel: Control → Lights.
Select light groups (e.g., Spotlights, Globes, Downlights) and use the sliders or presets to adjust brightness.
Operate Blinds & Curtains
Blinds: On the touchpanel: Control → Blinds (or Shades).
- Select specific blinds (e.g., End Wall Blinds, Terrace Blinds) and use Open/Close/Stop buttons.
Curtains: Similarly for Curtains: Control → Curtains → select and operate.
Restaurant Touchscreen
(Controls: Restaurant, Alfresco, Halls, Reception, Toilet)
Overview of Controlled Zones
This touchpanel manages audio for the following areas:
- Restaurant (main dining area)
- Alfresco (outside area)
- Halls
- Reception
- Toilet
Important Note on Halls & Toilets: The Halls and Toilets are on the same audio zone. This means they will always play the same music, and their volumes are linked (cannot be changed independently of each other, only as a single combined zone).
Selecting Audio Source & Controlling Volume for Each Zone
Restaurant Main Zone
Select Input: On the touchpanel, navigate to the Restaurant zone controls. Select the desired audio source (e.g., Sonos Player 1/2/3, WiiM, Waiter input) from the available inputs.
Speaker Level: Adjust volume using the slider for the Restaurant zone.
Alfresco Zone
Select Input: On the touchpanel, navigate to the Alfresco zone controls. Select the desired audio source.
Speaker Level: Adjust volume using the slider for the Alfresco zone.
Halls & Toilets Zone (Combined)
Select Input: On the touchpanel, navigate to the Halls/Toilets zone controls. Select the desired audio source.
Speaker Level: Adjust volume using the slider for this combined zone.
Reception Zone
Select Input: On the touchpanel, navigate to the Reception zone controls. Select the desired audio source.
Speaker Level: Adjust volume using the slider for the Reception zone.
Using Music Sources (Sonos & WiiM via Restaurant Touchscreen)
For Sonos (Players 1, 2, 3):
- After selecting a Sonos Player (1, 2, or 3) as the input for a zone on the touchpanel:
- Use the reception mobile (or any phone on Jackalope AV Wi-Fi) with the Sonos app. (Device must be connected to Wi-Fi, see Wi-Fi: Connecting to Wi-Fi)
- In the Sonos app, select the same Player (1, 2, or 3) to control its music. (Refer to “Music Sources & General Guides” for more on Player selection)
For WiiM (Audio Streamer):
- After selecting the WiiM as the input for a zone on the touchpanel:
- Connect your streaming device to Jackalope AV Wi-Fi. (See Wi-Fi: Connecting to Wi-Fi)
- Stream via AirPlay/Chromecast to the single “WiiM” device.
Note: There is only one WiiM device for the venue, so only one person can stream to it at a time.
“Player inactive” or similar message indicates the selected source is currently off or not sending signal.
Bar Panel
Bar Audio Control (Single Zone)
Select Input
On the Bar touchpanel, select the desired audio source for the Bar (e.g., Sonos Player 1/2/3, WiiM, Waiter input) from the available inputs.
Speaker Level
Adjust Bar speaker volume using the slider on the Bar touchpanel.
Using Music Sources (Sonos & WiiM via Bar Panel)
For Sonos (Players 1, 2, 3):
- After selecting a Sonos Player (1, 2, or 3) as the input for the Bar on the touchpanel:
- Use the reception mobile (or any phone on Jackalope AV Wi-Fi) with the Sonos app. (Device must be connected to Wi-Fi, see Wi-Fi: Connecting to Wi-Fi)
- In the Sonos app, select the same Player (1, 2, or 3) to control its music. (Refer to “Music Sources & General Guides” for more on Player selection)
For WiiM (Audio Streamer):
- After selecting the WiiM as the input for the Bar on the touchpanel:
- Connect your streaming device to Jackalope AV Wi-Fi. (See Wi-Fi: Connecting to Wi-Fi)
- Stream via AirPlay/Chromecast to the single “WiiM” device.
Note: There is only one WiiM device for the venue, so only one person can stream to it at a time.
“Player inactive” or similar message indicates the selected source is currently off or not sending signal.
Music Sources & General Guides
Sonos Players (1, 2, 3) – General App Control
Access: Use the Sonos app on a device connected to the Jackalope AV Wi-Fi network (e.g., the reception mobile or your own device). (See Wi-Fi: Connecting to Wi-Fi)
Understanding Sonos Players: The system has three independent Sonos audio sources, named Player 1, Player 2, and Player 3. These players are not permanently linked to any specific room or zone.
How it Works:
- Touchpanel Assignment: First, use the Crestron touchpanel in your desired room/area (e.g., Function Room, Restaurant Zone) to select which Sonos Player (1, 2, or 3) you want to listen to in that specific location.
- Sonos App Control: Next, open the Sonos app. In the app, find and select the exact same Player (Player 1, Player 2, or Player 3) that you just assigned via the touchpanel.
- You can now choose music, play/pause, etc., for that selected Player within the Sonos app. The music from that Player will be audible in the room/zone you routed it to.
Important Note: Do not rename Player 1, Player 2, or Player 3 in the Sonos app to reflect a room name, as their routing is flexible and managed by the touchpanels.
Content: Spotify and other services might be pre-loaded on the Sonos system for easy selection within each Player. No separate app login is usually required for these pre-selected streams.
WiiM Audio Streamer (General)
Connection & Use (for any zone selecting WiiM as input)
Note: There is only one WiiM device for the venue, so only one person can stream to it at a time.
- Ensure your streaming device (phone, tablet, computer) is connected to the Jackalope AV Wi-Fi network. (See Wi-Fi: Connecting to Wi-Fi)
- The single WiiM device supports streaming via AirPlay 2 (for Apple devices) and Chromecast Audio (for Android/Google devices & Chrome browser).
- On the touchpanel for your desired zone: Select the WiiM device from the audio input list.
In your music/audio app:
- Open your preferred app (e.g., Spotify, Apple Music, YouTube Music).
- Look for the Cast icon
or AirPlay icon in the app. - Select the “WiiM” device to stream to it. The audio will play in the zone where you selected WiiM as the input on the touchpanel.
or AirPlay icon 
in the app.Volume Control: Primarily managed via the Crestron touchpanel for the selected zone. Initial volume can often be set on your streaming device, but the touchpanel provides the main control.
Troubleshooting WiiM
- Not Discoverable: Ensure the WiiM device is powered on (check for its status light). Verify your streaming device is on the Jackalope AV Wi-Fi.
- Connection Drops: Check Wi-Fi signal strength. Restart your streaming app and the WiiM device (unplug power for 10 seconds).
- No Audio: Confirm the WiiM device is selected as the input on the touchpanel for your desired zone. Check volume on your streaming device AND the Crestron touchpanel for that zone.
Persistent Issues: For persistent issues, refer to the main “Troubleshooting” section or contact technical support.
System Information
AV System Overview
The Audio-Visual system is controlled by a Crestron automation system.
Primary user interaction is via Crestron TSW-series touchpanels.
Touchpanel Locations
- Bar Area: 1 x Crestron TSW Touchpanel
- Restaurant Area: 1 x Crestron TSW Touchpanel (Controls Restaurant, Alfresco, Halls, Reception, Toilet)
- Jackyak Function Room: 1 x Crestron TSW Touchpanel
- Jenka Function Room: 1 x Crestron TSW Touchpanel
Technical Information
Touchpanel Menus Schema
This document (Jackalope AV Instructions) serves as a general guide to the menu structure and available options on the Crestron touchpanels. The exact layout and features may vary slightly based on ongoing system updates.
Developer/Admin Mode
Access to developer settings, engineering menus, or administrative modes on the Crestron touchpanels and backend system is restricted to authorized personnel (e.g., Traction IT, SFPCTV, or designated Crestron programmers).
Unauthorized attempts to access these modes may disrupt system operation.
Network & Firmware
All Crestron AV equipment, Sonos devices, and WiiM streamers operate on a dedicated AV network infrastructure (Jackalope AV Wi-Fi and wired connections).
Firmware updates for Crestron devices, Sonos, and WiiM are managed by authorized technicians to ensure system stability and compatibility.
For network connectivity issues related to AV equipment or inquiries about firmware versions, please contact Traction IT or Jackalope Management to coordinate support.