Straight Forward Technology

TV Data Point Repair

Issue Identified

During the service visit, the original TV data point was found to have a faulty connection causing dropouts. The switch port LEDs were slowly lighting up and turning off when the TV was connected, indicating insufficient or unstable data delivery. Cable retermination did not resolve the issue.

Current Workaround

The TV is currently connected via the Sonos Arc data point which resolved the dropout issue. The Sonos Arc is working reliably over WiFi with strong AP coverage from the unit positioned behind the TV.

Recommended Fix

Replace or repair the faulty data cable run to the TV location to restore the original connection and free up the Sonos Arc data point for future use.

WiFi Coverage Improvement

Issue Identified

A WiFi dead spot was identified in the hallway between the master bedroom and kitchen. During the service visit, this was deemed non-critical and you declined additional coverage at that time.

Recommended Solution

Install an additional wireless access point to provide seamless coverage in the hallway area. This would eliminate the dead spot and ensure consistent connectivity throughout the property.

Garage Gate Gateway Relocation

Issue Identified

The garage gate automation gateway was installed in the master bedroom wardrobe, connected to the Ethernet output from the WAP. There is a minor concern that the WAP may be accidentally unplugged, which would disable the garage gate remote control functionality.

Recommended Solution

Relocate or secure the gateway and WAP connection to prevent accidental disconnection. Options include mounting the WAP more permanently, adding cable management, or finding an alternative location with dedicated power and data.