11 Tarakan Street, Sorrento

Internet & WiFi

Internet Connection

• Fiber to the Node connection
• Aussie Broadband (your account)
• Upgrade to Fiber to the Premises available

WiFi System

• Unifi system
• Managed by Straight Forward Technology

Unifi Network Devices

Upgrade Available: Fiber to the Premises upgrade is recommended. Quote ready for your review.

Alarm System

iFob Control App

• Control alarm remotely
• Receive alerts
• Check history to see who has armed/disarmed

System Details

• Bosch Solution 6000
• Monitored by Coastcom
• Multiple user codes set up (saved in Keeper)
• Has its own SIM card (managed by us)
• Not reliant on NBN connection

PIN Code Changes

Security Protocols: View our comprehensive Phillips Group Security Protocols for all properties.

Note: We are monitoring Coastcom’s Supreme Court wind up order situation.

Gates

iFob Control App

• Open gates remotely
• Check access history

Your Property Has:

• Gate #9
• Gate #11 (with Hikvision intercom)

Gate Keypads

• Enter your PIN code then press #

PIN Code Changes

Security Protocols: View our comprehensive Phillips Group Security Protocols for all properties.

Intercom

Hik-Connect App

• Answer intercom calls on your phone
• View who’s at the gate
• Open gates remotely

How It Works

• Visitor presses intercom button at gate #11
• Your phone receives the call via Hik-Connect app
• You can see and speak with the visitor
• Press Lock Button #1 or #2 in the app to open gates

CCTV

Hik-Connect App

• View live cameras
• Review recorded footage
• Receive motion alerts

Your Camera System

HiLook Cameras

HiLook cameras by Hikvision installed around your property

Using the App

To View Live Cameras:
• Open Hik-Connect app
• Tap on your property
• Select camera to view
• Pinch to zoom, swipe to pan (if camera supports it)

To Review Recordings:
• Select a camera
• Tap the playback icon
• Choose date and time
• Use timeline to navigate footage

Pending Items & Considerations

Internet Upgrade Available

• Fiber to the Premises upgrade recommended
• Quote ready for your review
• Currently on Fiber to Node
• Requires conduit work in garage

Additional Alert Options

We can set up additional alerts for:
• When alarm is armed/disarmed
• When gates are operated
• Currently only alerting when alarm goes off

Coastcom Monitoring Status

We are monitoring Coastcom’s Supreme Court wind up order situation (ATO matter). Your alarm monitoring continues to operate normally.

System Information

For Technicians Only

Property Details

Address: 11 Tarakan Street, Sorrento

Pending Upgrades/Considerations

• Fiber to the Premises upgrade recommended (currently Fiber to Node)
• Quote ready for customer review
• Requires conduit work in garage
• Alert options: Can configure iFob Control to alert when alarm is armed/disarmed or gates operated (currently only alerting on alarm activation)

Internet & WiFi

Internet:
• Fiber to the Node
• Aussie Broadband (customer’s account)

WiFi:
• Unifi system, managed by Straight Forward Technology
• Network diagram: View Unifi devices

Alarm System

Model: Bosch Solution 6000
Location: Panel in hallway cupboard
Monitoring: Coastcom (monitoring their Supreme Court wind up order situation – ATO wind up order)
Connectivity: Has its own SIM card (managed by us) for iFob Control – not reliant on NBN
• Multiple codes for different people to track access (saved in Keeper)
• iFob Control app for operation and alerts
• History available in iFob Control showing who armed/disarmed, opened gates, etc.

Gates Configuration

Gates: #9 and #11
Control: iFob Control app
Keypads: PIN code then #

Each gate has:
• 2 triggers
• 1 trigger linked to alarm (Digiflex 2 channel Wireless – 2 relay wireless receiver, only 1 relay in use on each)
• This talks directly to the alarm
• TT Lock keypad on each gate post
• Trigger output (normally open) wired to the gate
• TT lock wireless slave keypad on inside of each gate (opens with PIN from inside)

PIN Code Update Process:
• Updates required in 3 places: Alarm via Solution Link, Bosch keypad manually, TT Lock app
• Customer should contact us for PIN code changes
• See Phillips Group Security Protocols

Wireless Infrastructure:
• Each TT lock keypad talks back to TT lock wireless gateway
• Gateway located inside gate motor for #11

Gate Power Supply:
• Gate #9: Powered by 24V transformer in pool equipment under stairs (existing)
• Gate #11: 24V cable run underground from garage (transformer in garage)

Intercom System

• Hikvision intercom on gate #11
• Controlled via Hik-Connect app
• Intercom calls customer’s phone directly
• Lock buttons #1 and #2 in app allow opening of gates
• Powered via POE splitter mounted above garage camera in weatherproof junction box
• Both garage camera and intercom powered off this POE splitter

CCTV System

Equipment: HiLook cameras by Hikvision
NVR Location: Billiard room cupboard
POE Infrastructure: Some cameras run off POE switch in living room AV shelf
• Accessible via Hik-Connect app
• Live viewing and playback available
• Motion detection alerts