SF

The Phillips Group

Quarterly Business Review

📊 Q4 2025 Review

October 2025 - January 2026

📋 Meeting Agenda

~30 minutes
01
Security Overview
The headline numbers
02
Support Activity
What we've been doing
03
Security Deep Dive
Email, DNS, Endpoint
04
Backup & Assets
Data protection & fleet
05
Recommendations
Proposals for Q1 2026
06
Action Items
Next steps & decisions
✓

Zero Security Incidents This Quarter

All systems operating normally. 2.79M security events analysed with no incidents requiring escalation.

Events Analysed
2.79M
Huntress SIEM
Threats Blocked
16.8K
DNSFilter
Phishing Stopped
12
Check Point Harmony
Security Incidents
0
All platforms

🎫 Support Activity

Q4 2025 + Jan 2026 • 31 Tickets • 9.25 Hours

📈 Quarterly Support Trends (Oct 2025 - Jan 2026)

October
10
tickets
3.25 hrs
November
10
tickets
2.50 hrs
December
5
tickets
1.50 hrs
January
6
tickets
2.00 hrs
31
Total Tickets
100%
Resolution Rate
9.25
Total Hours
~18min
Avg per Ticket

📊 Tickets by Category

  • 🔄 Routine Maintenance 8
  • 📧 Email & Outlook Issues 6
  • 🛡️ Security (SAT, Scam Research) 6
  • 👤 User Account Management 4
  • 🖥️ Device & Driver Updates 4
  • 📁 Teams / SharePoint 3

👨‍💻 Work by Technician

  • George Talbot 4.50 hrs
  • George McShane 2.00 hrs
  • Luke Clements 1.50 hrs
  • Shanon Newson 0.50 hrs
Billable Hours 6.75 / 9.25 hrs

✅ Key Completed Work This Quarter

Month Work Completed Technician Hours
OCT Microsoft 365 - New account for Brad George Talbot 0.75
OCT Laptop Firmware/Driver Update George Talbot 1.00
OCT UniFi - Tuition with Debdatta (View Only access setup) George McShane 0.50
NOV AirDrop Configuration Profile Deployment via Intune Shanon Newson 0.50
NOV Microsoft Teams - Channel / SharePoint Setup Luke Clements 0.00
NOV Network SSID and Password Update George Talbot 0.25
DEC Outlook - New Outlook Migration & Settings Sync George Talbot 0.50
JAN ABM - MDM Certificate Renewal (Apple Business Manager) George Talbot 0.75
JAN Teams - Tuition with Susan on locating Payroll Files Luke Clements 0.25
JAN Suspicious Email Link - Password reset & Outlook mobile setup George Talbot 0.25

🛡️ Security Services

December 2025

📧 Email Security

Check Point Harmony Email & Collaboration

1.7K
Emails Scanned
12
Phishing Blocked
  • Spam Blocked 154
  • Graymail Filtered 257
  • Malicious Links 0
  • Malicious Files 0
🎯 Targeted Users This Month
Anthony Phillips — 8 phishing attempts
Liz Phillips — 4 phishing attempts

🌐 DNS Filtering

DNSFilter threat protection

1.62M
DNS Requests
16.76K
Threats Blocked
  • Proxy/Anonymizer Blocked 16,659
  • Malware Blocked 44
  • Cryptomining Blocked 14
  • Botnet Blocked 6
Protection Rate 99.1%

🖥️ Endpoint Protection

Huntress Managed EDR

  • Events Analysed 2.79M
  • Signals Detected 26
  • Incidents Reported 0
  • Protected Entities 91

📡 SIEM Monitoring

90.4K
Logs Ingested
0
Alerts Triggered
0
Incidents
  • Original Log Volume 90,612
  • Smart Filtered To 90,434
  • Noise Reduction 0.2%
  • Security Signals 0

💾 Backup Protection

Dropsuite - Microsoft 365

☁️ Cloud Backup Status - All Systems Healthy

32
Active Accounts
602K
Email Objects
537GB
Total Protected
31/31
Days Healthy
📧
Email
225.43 GB (+6.33 GB)
Very Healthy
📁
OneDrive
275.97 GB (+903 MB)
Very Healthy
📊
SharePoint
35.55 GB (+3.53 GB)
Very Healthy

💻 Managed Assets

17 Devices Under Management

📊 Fleet Overview

17
Total Devices
13
Windows 11
2
Windows 10
2
macOS
12
Active (7 days)

🏭 Devices by Manufacturer

  • HP (EliteBook / ProBook)4
  • Microsoft (Surface)4
  • Lenovo3
  • MSI (Prestige / Summit)2
  • Dell (XPS)1
  • Apple (MacBook)2

⚠️ Items Requiring Attention

  • Windows 10 EOL (Oct 2025) 2 devices
  • Inactive 30+ days 5 devices
  • Battery Health <70% 1 device
  • Low RAM (≤8GB) 2 devices

📋 Device Inventory

User Device OS RAM Battery Last Seen Status
Debdatta Banerjee Lenovo 21SJ Win 11 15 GB 97% Jan 28 ✓ Active
Susan Shaw MSI Prestige 13 AI Evo Win 11 16 GB 103% Jan 28 ✓ Active
Susan Shaw (Old) Dell XPS 9315 Win 11 16 GB 64% Dec 29 ⚠ Inactive
Matt Feutrill HP EliteBook 650 G10 Win 11 16 GB 82% Jan 29 ✓ Active
Alison Courtney HP EliteBook 650 G10 Win 11 32 GB 82% Jan 28 ✓ Active
Chris Furzer HP ProBook 450 G9 Win 11 16 GB 82% Jan 29 ✓ Active
Liz Phillips MSI Summit E14 Flip Evo Win 11 16 GB 82% Jan 10 ✓ Active
Anthony Phillips Surface Book 3 Win 11 Pro 32 GB — Jan 29 ✓ Active
Liz Phillips (Old) Surface Book 3 Win 10 32 GB — Jan 23 ✓ Active
Matt Feutrill (Personal) HP ProBook 630 G8 Win 11 Pro 16 GB 79% Oct 25 ✗ Offline
Tony Edwards Lenovo Desktop Win 10 16 GB — May 9 '24 ✗ Offline
Office Desktop 2 Lenovo Desktop Win 10 Pro 16 GB — Jan 21 ✓ Active
Spare Surface Laptop 4 Win 11 Pro 7 GB — Nov 26 ⚠ Spare
Former Employee Surface Laptop 4 Win 11 Pro 7 GB — May 1 '24 ✗ Offline
Former Employee (Old) Surface Laptop 2 Win 11 Home 8 GB 65% Aug 19 '23 ✗ Retired
Leigh Dooley MacBook Pro M4 macOS Tahoe 16 GB — Jan 28 ✓ Active
Simon Lloyd MacBook Air 15" M3 macOS Tahoe 16 GB — Jan 28 ✓ Active
📌 Fleet Recommendations
  • • Windows 10 devices should be upgraded before October 2025 EOL (2 devices affected)
  • • Inactive devices should be reviewed - consider decommissioning or reassigning (5 devices)
  • • Susan's old Dell XPS has low battery health (64%) - monitor or replace battery
  • • Surface Laptop 2 (Alysha's old) appears retired and can be removed from management

💡 Recommendations & Proposals

Q1 2026 Priorities
🏢

Custom Property Portal

PROPOSED

Replace Airtable with a purpose-built portal for managing all Phillips Group properties, assets, and business data.

Benefits
  • ✓ Centralised property & asset management
  • ✓ Custom workflows for your business
  • ✓ No per-seat licensing fees
  • ✓ Integrated reporting & dashboards
More details to follow DISCUSS
🖨️

Office Printer Upgrade

RECOMMENDED

The current Brother MFC-L3750CDW is no longer suitable for the office's printing needs. A proper commercial MFP is recommended.

Current Issues
  • ⚠ Office has outgrown current printer
  • ⚠ No PIN/secure print capability
  • ⚠ Limited scanning functionality
  • ⚠ Not built for high-volume use
Recommended Features
  • ✓ PIN code / secure release printing
  • ✓ Large format scanning & copying
  • ✓ Commercial-grade reliability
  • ✓ User authentication & tracking
Quote available PRIORITY
📡

Internet Speed Review

UNDER REVIEW

Reviewing current internet connectivity to ensure bandwidth meets the demands of cloud services and remote collaboration.

Assessment Areas
  • → Current speed vs. requirements
  • → Cloud service performance
  • → Video conferencing quality
  • → Available upgrade options
Details to follow REVIEW
🌿

Village Green Website

INTERIM MANAGEMENT

Quazic's contract has not been renewed. Straight Forward Technology to take over website management in the interim.

What We Will Handle
  • ✓ Security updates & patches
  • ✓ Plugin & theme updates
  • ✓ Uptime & reliability monitoring
  • ✓ Backup management
Important Note

We are not designers. Our role is to keep the website stable, secure, and reliable while you select a new developer/designer for ongoing design work and feature development.

Effective immediately ACTIVE

✅ Action Items & Next Steps

Decisions Required
Review & approve printer upgrade quote
Current Brother MFC-L3750CDW to be replaced with commercial MFP
Phillips Group
Windows 10 upgrade decision
2 devices need upgrading before October 2025 EOL - Liz's Surface Book 3 & Tony's desktop
Phillips Group
Provide internet speed requirements
Current pain points and expected usage to inform upgrade recommendations
Phillips Group
Custom portal requirements gathering
Schedule follow-up meeting to discuss Airtable replacement scope
SF Tech
Village Green website access handover
Obtain hosting credentials and admin access from Quazic
SF Tech
Inactive device review
Confirm status of 5 inactive devices - decommission or reassign
Phillips Group
Schedule Q2 2026 QBR
Tentatively April 2026
SF Tech